Frequently Asked Questions (FAQ)
1. How do I find my remote's model number?
The model number is usually printed on a sticker on the back of your remote, inside the battery compartment, or on the original packaging. It typically starts with letters followed by numbers (e.g., AKB75095307 for LG). If you can't find it, check your TV's manual or the label on the back of your TV.
2. How do I check if a remote is compatible with my TV?
Each product listing includes a compatibility list of TV models. You can also use the search bar to search by your TV brand and model number. For more help, read our blog post: How to Check Remote Compatibility. If you're still unsure, contact our support team and we'll help you find the right remote.
3. What is the difference between an original and an aftermarket remote?
Original (OEM) remotes are made by the TV manufacturer and are identical to the one that came with your TV. Aftermarket remotes are made by third-party manufacturers and are designed to be fully compatible with your TV — often at a lower price. Both types work the same way for standard functions.
4. What are your shipping times?
- New Zealand: 7–21 business days
- International: 15–35 business days
-
Delivery Method
We ship all orders directly from our trusted international supplier's warehouse. This allows us to offer a wide range of quality products at competitive prices. Each order is carefully processed and dispatched as quickly as possible, with tracking information provided once your shipment is on its way.
Orders are dispatched within 1–5 business days. You'll receive a tracking number by email once your order has shipped. Free shipping is available — check individual product listings for details.
5. What is your return and refund policy?
We accept returns for items that are defective or damaged on arrival. If your remote arrives faulty, please contact us within 14 days of delivery with a description and photos and video of the issue. We'll arrange a replacement or refund. Change-of-mind returns are not accepted, so please check compatibility carefully before purchasing. Visit our Support page for more details.
6. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment options available at checkout. All transactions are processed securely.
7. My remote isn't working after delivery — what should I do?
- Make sure the batteries are inserted correctly and are fresh.
- Point the remote directly at the TV sensor (usually at the bottom of the screen).
- Remove any obstructions between the remote and the TV.
- Try re-pairing the remote if it's a Bluetooth or smart remote.
- If it still doesn't work, contact us — it may be a defective unit and we'll sort it out for you.
8. How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this on our Track Order page or visit the carrier's website directly.
9. How do I contact support?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.
10. Do you have more helpful guides?
Yes! Check out our blog for guides including:
